Terms & Conditions of Sales

GENERAL CONDITIONS OF SALE GÎTE IN THE HEART OF THE VALLEYS

The general terms and conditions of sale define the legal framework within which all reservations are made. Read them carefully.

Art. 1. Identification, definitions and scope of application of the general conditions of provision

1.1. Identification of the service provider

is an accommodation managed by CUCHE BENEDICTE established in Belgium, at Rue Saint-Joseph, 34 5660 FRASNES-lez-COUVIN

can be reached by telephone at 32 060 31 27 08, by mobile at +32 473 24 29 36 and by email at lapassiflore@hotmail.be

is registered with VAT under number 0877 266 119

1.2. Definitions

We understand by:

" Customer " : the customer who reserves a service made available to him by the Service Provider, on the Website;

""General Conditions"": these general conditions of provision;

""Reservation"": the provision contract which binds the service provider to the Client at the end of the reservation procedure, including the General Conditions and the specific conditions of access to the accommodation;

""service provider"": the natural or legal person (or their agent) who owns the accommodation made available to the Client via the Marketplace

""service"": accommodation and/or activities made available by the service provider and bookable by the customer.

Scope of application

The General Conditions govern the contractual relationship that the service provider enters into with the Client. They are an essential element of the Contract. Consequently, these conditions may only be waived if the service provider has given its prior written consent. Therefore, the Client may not in any way claim the application of its own possible general conditions, whatever they may be. If the Client wishes to waive the General Conditions, it must make an express request prior to entering into the Contract. In this case, however, the General Conditions will remain applicable in a supplementary manner.

Art. 2. Purpose and acceptance of the General Conditions

2.1. Purpose

The service provider provides services to the client. It manages bookings and, in return, receives payment for its services and provisions.

2.2. Acceptance

Any reservation made by the customer implies that he has read and expressly accepted the general conditions, even if he has not affixed a handwritten signature to said conditions.

The Client and the service provider agree that the confirmation of the reservation by the Client is final, when he clicks on the button "I accept the conditions...". By doing so, he declares to have read and accepted the general conditions of provision as well as the specific conditions. He confirms his reservation and pays. This constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. This electronic signature therefore expresses the client's consent to the service provider's offer, on the one hand, and his acceptance of the general conditions, on the other hand.

Art. 3. Customer's obligation to provide information and use of the rented property

The customer is required to provide correct, complete and up-to-date information, in particular, but not limited to, the composition of the group of participants in the stay (minors, animals, etc.) and the reason for the stay. The customer will assume all consequences, in general, and in particular financial, resulting from any inaccurate, incomplete and/or out-of-date information that he/she has provided.

The customer uses the rented property in accordance with its intended purpose and with due diligence. The customer is required to respect the maximum capacity provided. Any violation of this clause may result in immediate termination of the contract, at the customer's expense, with the rental amount remaining permanently acquired by the service provider.

3.1. Minors

Under no circumstances will the service provider agree to contract with a person under the age of 18. Any reservations made by persons under the age of 18 are deemed non-existent, without the customer being able to demand any compensation. The customer is required to compensate the service provider for all direct and indirect consequences related to the fact that he made a reservation by entering an incorrect date of birth.

3.2. Animals

When admitted, pets accompanying the customer must be reported.

3.3 Groups

The service provider reserves the right to refuse any booking, particularly group bookings, without giving reasons or in connection with a festive event, or to impose special conditions on such bookings.

3.4. Respect for the neighborhood and the environment

The customer agrees to behave in a way that is respectful of residents and the environment in general: fauna, flora, various equipment, etc.

The customer agrees not to park vehicles in areas not intended for this purpose (lawn, garden, etc.). He also undertakes not to install temporary accommodation such as a tent, a mobile home, etc.

3.5 Sanctions

If the Client fails to comply with the obligations referred to in Article 3, the service provider may refuse access to the accommodation.

Likewise, he will be entitled to terminate the Contract during the stay, if he becomes aware of an illicit or non-compliant use of the accommodation or of behavior by the client or a person or animal in his care causing or likely to cause an embarrassment or nuisance such that it jeopardizes the smooth running of the stay.

Art. 4. Total price of the stay

4.1. The total price of the stay is made up of:

- the price of the occupancy of the accommodation, mentioned on the presentation page of the accommodation published on the Website, for the selected period and taking into account the number of participants declared;

- premiums relating to insurance possibly taken out by the Client during the stay reservation procedure.

- mandatory charges/supplements,

- optional charges/supplements chosen by the customer

- Any tourist taxes

Unless otherwise stated, all prices include VAT, to the extent that such tax is applicable.

The customer will no longer be able to benefit from price reductions or promotional offers after making their reservation.

4.2. Mandatory and optional charges

Unless otherwise stipulated, cleaning fees, energy and communication packages, taxes, as well as fees related to the provision of additional services are paid by the customer to the service provider upon arrival.

Specific fees to be paid upon arrival;

end-of-stay cleaning of €80 to be paid in cash or to our account in the name of Callens Bernard - BE19 3770 2839 9112,

Art. 5. Payment terms and deposit

All reservations will be subject to full payment of the amount due for the stay.

Following your reservation and immediate payment of the total amount of the stay, the service provider will return a reservation confirmation to you.

Art. 6. Cancellation/early departure costs – cancellation insurance

Cancellation of a reservation incurs cancellation fees.

The premature departure of the client, whatever the reason, does not entail any reimbursement – even partial – of the price of the stay.

The customer can insure himself against these risks by taking out cancellation insurance.

Art. 7. Liability - Insurance

The client occupies the property as a good father. He assumes responsibility for the rented property, its equipment and the land made available to him.

He reimburses the service provider for all costs incurred by him and undertakes to report any damage. By making the accommodation available, he is legally obliged to return it in the condition in which he received it.

Therefore, he undertakes to cover his civil liability in the event of fire, theft, water damage both for rental risks and for the furniture rented out, as well as for claims by neighbors.

Art. 8. Late payment

Any amount owed by the customer and not paid 10 days after its due date will automatically and without formal notice, for the benefit of the service provider, produce interest of 1% per month from its due date, the interest for any month started being due for the entire month.

Art. 9. Solidarity

The obligations of the contract are indivisible and joint and several with regard to the customer, his heirs, or his beneficiaries, in any capacity whatsoever.

Art. 10. Disputes

Any disputes or contests which cannot be resolved amicably will be submitted to the jurisdiction of the courts of the judicial district where the property is located.

GENERAL CONDITIONS OF ONLINE SALE VIA ORC

1. Purpose

These terms and conditions apply to all online bookings made with our [COMPANY NAME] establishment using the Regional Marketing Tool (ORC).

The customer acknowledges having read and accepted these general terms and conditions. No reservation is possible without the customer's agreement to them. The customer has the option to save and print these general terms and conditions.

2. Offers

All our advertisements, web pages, and offers are prepared in good faith and based on available data. Maps, photos, and illustrations are provided for informational purposes only and are not binding. They may be subject to change before the booking is finalized. The customer authorizes us to correct any obvious material errors in the information we provide.

3. Price

The prices displayed at the time of booking represent the total price of the service sold, including taxes, fees, and other charges. Any additional charges will be clearly indicated before the service is booked.

The customer authorizes us to correct any obvious pricing errors.

4. Reservation

The customer chooses the services presented on the regional marketing tool. He acknowledges having read the nature, destination and booking terms of the services available on the booking tool and having requested and obtained the necessary and/or additional information to make his booking with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability to his needs, such that we cannot be held liable in this regard. The booking is deemed accepted by the customer at the end of the booking process.

5. Booking process

Reservations made by the customer are made using the electronic reservation form accessible online on the reservation tool. The reservation is deemed to be made upon receipt of the reservation form. The client undertakes, prior to any reservation, to complete all the information necessary for the reservation. The client attests to the truthfulness and accuracy of the information provided. Once the final choice of services to be reserved has been made, the reservation procedure includes the following steps until validation:

the entry of the bank card in the event of a request for a guarantee or prepayment, the consultation and acceptance of the general conditions of sale relating to the service(s) and, finally, the validation of the reservation by the customer.

6. Acknowledgment of receipt of reservation

The booking tool acknowledges receipt of the customer's reservation and confirms it by sending an email without delay. The confirmation of the reservation by email summarizes the contract offer, the services reserved, the prices, the sales conditions relating to the selected rate, accepted by the customer, the date of the reservation made as well as the address of the establishment to which the customer can submit their complaints.

7. Right of withdrawal

It is recalled that, in accordance with Article VI.53 of the Belgian Code of Economic Law, if the contract provides for a specific date or period of execution, the customer does not have the right to withdraw in the event of a reservation:

• accommodation other than for residential purposes (e.g. holiday accommodation),

• of a transport,

• of a car rental,

• catering and services related to leisure activities.

8. Respect for privacy

We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").

The personal data you provide us is necessary for processing your reservation and is essential for the management and provision of services (Article 6.1.b of the aforementioned Regulations). For these purposes, your data may be transferred to our partners, including Elloha.com, which manages the booking tool, online payment providers, and providers established in third-party countries. Particularly when paying online, the customer's bank details must be transmitted by the payment provider to the establishment's bank for the execution of the booking contract. We only use partners that guarantee a level of protection that complies with the principles enshrined in the GDPR.

With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.

We keep your data for a period of 3 years after the last contact (email, reservation, etc.).

As the person whose data is collected, you have the right to access, rectify, and delete your data, as well as the right to object to the collection of your data. These rights can be exercised by sending us an email, stating your first and last name, address, and the subject of your correspondence.

Your complaints regarding the collection and processing of your personal data may be addressed to the competent supervisory authority.

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